Right of Withdrawal

1. The following is an explanation of the prerequisites and repercussions of the statutory right of withdrawal with regards to mail orders. This does not entail any contractual concession of rights beyond the scope of the law. The right of withdrawal is aimed specifically at non-commercial resellers.
2. Exceptions of the Right of Withdrawal: Statutory exceptions for the right of withdrawal exist (§ 312d Sect. 4 BGB). We have relevantly marked those of our offers, which are exempt from the right of withdrawal and to which we refer here.

You have the right to withdraw from this contract within fourteen days without the need to state any reason. The withdrawal period expires fourteen days from the day that you or the third party nominated by you, who is not the carrier, took possession of the goods. In the case of a contract regarding multiple goods ordered by you in a single order, which are delivered to you separately, the cancellation period is fourteen days from the day that you or the third party nominated by you, who is not the carrier, took possession of the last goods delivered. In order to exercise your right of withdrawal you must inform us

TonerPartner GmbH
Ruhrdeich 10
Postcode/City: 45525 Hattingen
Germany

Phone: 0044 (0)1223790262

Registry Court: Essen
Company Reg. No.: HRB 31670
VAT ID: DE 262 936 427

Email: customerservice@tonerpartner.co.uk
 
about your decision to cancel this contract in writing (a letter, fax or email) or in person (phone call). You can use the attached withdrawal form template, but that is entirely up to you. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you cancel this contract, then we must immediately, or at the latest within fourteen days after the day on which the notification of your withdrawal from the contract was received by us, refund all payments received from you, including delivery costs (with exception of any additional costs which resulted from your selection of a different type of delivery that the standard delivery offered by us). Unless otherwise agreed, the payment method used in the original transaction will be used for your refund; the refund will not incur any fees for you. We are entitled to retain the refund until we have received the returned goods or until you have provided evidence that the goods have been dispatched, depending on which occurs first. You are required to return the goods immediately or latest within fourteen days of your withdrawal from the contract. This deadline is upheld if you dispatch the goods before the fourteen days have elapsed. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.